Returns and Refund Policy

Conditions for a return

In order for a refund to be considered, the goods must be in their original condition — undamaged, unworn, and with all relevant packaging still intact and undamaged.

The goods must be returned within 14 days of delivery. A valid reference number must be requested from [email protected] with full details on why you would like to return or exchange the item.

Return costs

In the event of a return due to customer fault (e.g. incorrect size or colour ordered), the customer will be fully liable for fees incurred to return the item. Returning for an exchange will incur a cost to you of R100. Returning for a refund will incur a cost to you of R100.

In the event of a return due to Funtribe negligence, Funtribe will cover the full shipping fees incurred.

Processing your return

Once your return is received and inspected, an email will be sent from [email protected] to notify you of the approval or rejection of your return.

On receipt and acceptance of the goods, Funtribe will make reasonable effort to exchange the product, but if a replacement is not possible, Funtribe will refund the purchase price, including delivery cost, within 7 days of return.

Updating of this Returns and Refunds Policy

We reserve the right to change, modify, add to or remove from portions or the whole of this Returns and Refunds Policy from time to time. Changes to this Returns and Refunds Policy will become effective upon such changes being posted to this Website.

It is the User’s obligation to periodically check this Returns and Refunds Policy on the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by this Returns and Refunds Policy, including such changes or updates.

Company information

This website is operated by Funtribe Enterprises (Pty) Ltd, based in South Africa, with registration number 2019/040689/07.

Physical address:
212 Athol Street
Highlands North
Johannesburg, 2192
South Africa

Contact details

Our contact details for any requests can be sent to: [email protected]

Alternatively, visit our contact page.

Postal address:
212 Athol Street
Highlands North
Johannesburg, 2192
Gauteng, South Africa

Street address:
212 Athol Street
Highlands North
Johannesburg, 2192
Gauteng, South Africa

Phone number: (+27) 78 830 4694